Saturday, June 13, 2009

The Four Pillars of Likable Communication

It has taken me years to come up with the four pillars of likable communication. The essential building blocks of likable communication. I call them the 4 C's. Confidence. Consideration. Contribution. Clarity.

1. Confident / bold / not nervous / relax
2. Consideration / plan / structure / think quick
3. Contribute / participate
4. Clear / specific / volume / voice

Other tenets of likable communication can include:
  • good listening, honesty, equality, freedom, acceptance, empathy, humour, tentativeness, positive emotionality, politeness
  • enthusiasm, impressions, engaging, being personal, body language, building rapport, fitting in, showing genuine interest, smiling, appreciation, professionalism, being natural, motivation, creativity, presentation
  • succinctness, conciseness, knowing what to say, knowing who to say it to, consistency, articulation, asking, listening, speaking speed, pausing

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